The position
The position offers the opportunity to become part of a fast-growing B2B Software company with international expansion on the agenda.

You will be an important part to create a European Leader in the CMMS space - computerized maintenance management software.

MaintMaster
MaintMaster’s maintenance system is the CMMS that adapts to your needs and lets you gain full control of your maintenance work. Once in control, your decisions will be based on facts and you will have the power to improve. Thanks to the combination of an intuitive interface and powerful reports, MaintMaster is powerful and easy to use.

We're looking for someone from a Customer Centric Background preferable with a strong experience from the B2B software space who's been exposed to a wide variety of Customer experience and is willing to roll up their sleeves and take Maintmasters Customer Success function to the next level

The key element of the role will be leadership, planning, scaling and transformation. We are looking for someone who's an excellent leader with a strong software background. You need to be fluent in both English and Swedish, since most content is in English and we are an international business.

You will be an important person in the management team, driving and involved in all Customer Success initiative as well as contributing to the company's growth journey. You will report to our CEO, Leif Bohlin

The Opportunity - Head of Customer Success

Mission
“Full responsibility for all the Customer Success and Support in the company (preferable based out of Linköping or Gothenburg, Sweden). Lead, organize and develop the teams, processes and employees in accordance to support the overall goals for the company and our customers daily operation.”

Looking for the following outcomes

• Be part of building and implementing MaintMaster Customer Success strategy for the coming three years
• Cultivate and develop relationships with our customers' decision makers and key stakeholders
• Drive adoption and usage of Maintmasters solutions to unlock upsell opportunities
• Establish an Account Management Team across Sweden, DACH and UK
• Continue to develop a highly skilled team of professional service team with focus scalability and efficiency
• Build, develop and retain the best possible team locally in Linköping and scale this up internationally as the business grows
• Together with the management team continue the growth journey to become a European leader

What's in it for you

• Be an important part of the next step of MaintMasters international growth journey
• An exciting and developing position in a fast-growing Swedish B2B Software Business with Swedish and global clients.
• A challenging and rewarding opportunity – develop the Customer Success team to become world class in the areas of account management, professional service, eLearning and support.
• Work with a very competent management team
• Nice offices in central Linköping
• Competitive remuneration and benefits
• Work with and develop yourself by integrate with other peers in the Monterro Sphere
• Competitive salary and a great opportunity to invest at attractive levels

Desired skills and experience

• Extensive experience and excellent track-record in a senior role within Customer Success or similar in a product software business
• Fully fluent in English and Swedish, verbal and written
• 10 years experience with demonstrated progressive experience leading customer success managers, account management, or sales teams. Professional services experience is a plus.
• You are a good communicator, able to build trust, and are responsive to the customer's needs
• Good technical understanding, to be able to easily understand the customer's needs and challenges, as well as help find and propose the right solutions.
• Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
• Pragmatic, proactive, integrity and strong ethics
• Strong and proven value-based leadership in combination with a doer attitude
• Excellent communication skills at all levels